[Review] Redefining Operational Excellence (Andrew Miller) Summarized.

Redefining Operational Excellence (Andrew Miller)

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Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization by Andrew Miller is a business and management book focused on how organizations can improve performance by changing how they think about operational excellence. Rather than treating excellence as a fixed destination or a narrow methodology, Miller presents it as an organization-wide mindset grounded in judgment, adaptability, and value creation. The book challenges the idea that lean, Six Sigma, or standardization alone can produce lasting results in a complex and fast-moving business environment. It is aimed at leaders, managers, and executives who want a broader framework for improving results across people, processes, customers, and strategy. Drawing on Miller’s consulting perspective, the book offers a practical redefinition of operational excellence that emphasizes culture, speed, innovation, and talent rather than process efficiency alone.